IMMEDIATE CHANGES TO BOOKING

Due to the COVID-19 Pandemic and strict office policies regarding illness management, we are currently experiencing AND EXPECT TO CONTINUE TO EXPERIENCE intermittent staff shortages

This means that tasks are dealt with in order of URGENCY and DATE

1) Any documents you are waiting for us to send may be delayed, please be patient. If there is a timeline of urgency, please arrange a pick up at the office

2) If you phone us and we are busy, leave ONE message and we will return your call as soon as we are able

3) You may have a last minute cancellation of your appointment as our physicians also need to adhere by strict wellness policies.

DUE to OMICRON VARIANT and increasing cases and infectivity, we have once again reassessed office procedures to keep you, our doctors and staff safe so that we can keep providing you care.

 

  1. ALL visits are occurring remotely first, by video or by phone. If a physical exam is necessary, we can arrange for that to be done; either with us or with a local referral clinic.

    1. For more information on how to prepare for your virtual appointment, click HERE

    2. To check in to your Virtual appointment, click HERE.

  2. Make sure you are able to accept blocked calls on your phone as this may be how your physician will reach you for any telemedicine appointments. 

  3. IF YOU HAVE BEEN BOOKED FOR AN IN-PERSON APPOINTMENT WITH US

    1. PLEASE DO NOT ATTEND THE OFFICE IF YOU HAVE ANY SYMPTOMS OF COVID-19 (click here for a comprehensive list)

    2. ALL patients are asked to wear a MASK to their appointment.

    3. We ask that you come alone to your appointment if possible

    4. Please wait outside or in your car until your appointment time

    5. When it is time for your appointment, please knock on the clinic door and then step 6ft/2m back

      • If there was a patient prior to you that has not yet exited, you may be asked to wait outside until we have space to accomodate you.

    6. The door will be unlocked for you, we will provid you with a new medical mask.

    7. Immediately perform hand hygiene at our sanitization station

    8. You will then be directed into a clinic room, there will be no waiting in the waiting room.

    9. Your appointment is for a FOCUSED PHYSICAL EXAM for the issue discussed previously. It will be intentionally brief, and please keep all other questions or concerns for a follow up appointment.

    10. Do not stop at the front desk, please call back to book future appointments or to speak with our staff.

Other Important things to note:

  • Sick notes are not required by employers during this crisis